Business Continuity Plan Summary
Hales Securities, LLC plans to quickly recover and resume business operations after a significant business disruption (“SBD”) and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our company’s business continuity plan (“BCP”) is designed to permit us to resume operations as quickly as possible, given the scope and severity of the SBD.
The BCP addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank, and counter-party impact; regulatory reporting; and facilitating prompt access to customer records if we are unable to continue our business.
The placement issuer maintains all records related to your investments and account holdings and backs up important records in accordance with their business continuity plan. For more information on their contingency plan, please contact the sponsor or issuer directly at the telephone number provided on your offering documents or through their website.
Significant Business Disruptions: The Company’s plan takes into account two kinds of SBDs: internal and external. Internal SBDs affect only the Company’s ability to communicate and do business, such as a fire or loss of electrical power in the office or building.
External SBDs prevent the operation of the securities markets or a number of firms, such as a terrorist attack, a natural disaster, or another even that causes a wide-scale, regional disruption in essential services.
Internal SBDs: In the event of a disruption in the Company’s business operations due to an internal SBD, the Company will attempt to continue to conduct business as usual by utilizing alternative communication methods (if available), such as the Internet, cell phones, etc., or by moving its operations to an alternative location.
If personnel or operations must be moved to an alternate location, the Company anticipates that it will resume regular operations within 6 hours.
External SBDs: In the event of a disruption in the Company’s business operations due to an external SBD, the Company will attempt to continue to conduct business as usual by moving its operations to an alternative location outside of the affected area, if possible, or by providing customers with alternative communication arrangements, as indicated below, to conduct business or to access information regarding their funds and securities.
The Company will attempt to resume business within 24-48 hours and keep its customers informed regarding relevant events to the best of its ability based on the circumstances.
In all cases, the Company will resume normal business operations as soon as it is able to do so, based on the type and the extent of the disrupting event.
If the SBD is so severe that it prevents us from remaining in business, we will assure our customer’s prompt access to their records.
Communications: In the event you are unable to reach the Company at our main number, please proceed as follows:
- Contact the Company at one of our following alternate telephone numbers: (212) 592-5700 or (312) 275-1100.
- Contact FINRA’s District office at the following telephone number for more information on the company’s status and additional instructions: (212) 858-4189
Dowling Hales has several branch offices across the United States and should isolated periods of disruption occur in any one of our offices, please contact our New York, and/or Chicago offices at (212) 592-5700 and (312) 275-1100, respectively, for more information. Should you not be able to reach anyone at these two numbers, we will make every effort to periodically update our website, www.dowlinghales.com, to provide you with pertinent information regarding our on-going operations and how to best reach us during the disruption.
Contact Information: Any questions regarding the Company’s BCP should be addressed to: John J. Kraska at Hales Securities, LLC, 1185 Avenue of the Americas, 32nd Floor, New York, NY 10036, via email at firstname.lastname@example.org, or via telephone at (212) 592-5709.